Listar por autor "Escudero Arrascue, Maria Fernanda"
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Lean Service Model to Reduce the Cancellation Rate of Cards in Peruvian Retail Banking
Escudero Arrascue, Maria Fernanda; Poma Roca, Jimena Alexandra (Universidad de Lima, 2023)Acceso abiertoThe banking services industry has been experiencing, for several years, continuous changes and adaptation in the way they maintain contact with their customers. Financial institutions must submit their processes to changes ...